Get in Touch
Have questions about AccountingPipe? We're here to help. Fill out the form below and our team will get back to you within 1-2 business days.
Contact Information
We'd love to hear from you. Whether you have a question about features, pricing, need a demo, or anything else, our team is ready to answer all your questions.
support@accountingpipe.com
Response Time
We typically respond within 1-2 business days
Support Hours
Monday - Friday, 9am - 5pm EST
Looking for something specific?
Send us a message
What happens after you hit send
Every message goes to a real person on the team, not a ticket queue that nobody reads. Here is how we handle it.
We read it during support hours
Messages are picked up Monday to Friday, 9am to 5pm EST. Anything sent over the weekend is answered on the next working day.
You get a reply by email
We typically respond within 1-2 business days, to the address you put in the form. Replying to that email keeps the whole thread with the same person.
Sales questions go to the same place
Pricing, extra seats and enterprise requirements are handled by the same team, so you will not be passed between departments.
What to include in a support request
The more of this you can give us up front, the fewer rounds of back-and-forth it takes to fix the problem.
If a document went wrong
- The organization name the document was sent to
- The vendor, date and total on the receipt, so we can find it
- Whether it arrived by email or was uploaded
- What you expected the extracted data to say, and what it said instead
If a sync failed
- Which target you were syncing to: Xero or Google Sheets
- The exact error message shown on the document, copied or screenshotted
- Roughly when it happened, so we can line it up with our logs
- Whether it affects one document or every document in the organization
Please do not send card numbers, passwords or full bank details in a support message. We never need them to investigate a problem, and billing changes are made from the Stripe portal inside your own account.
You might not need to wait
A good share of the questions we get are already written up. These two pages answer most of them in less time than it takes us to reply.
Frequently asked questions
How the email intake works, what the AI extracts, when approvals are required, how Xero and Google Sheets sync behave, and how we handle your data.
News and product updates
What shipped recently, which integrations changed, and what is coming next. Worth a look before asking whether something is supported yet.
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